As many of you already know, SocialFlow was one of several companies affected by a phishing attack yesterday by hackers calling themselves the Syrian Electronic Army. At no time were our customer accounts or data compromised. However, the SocialFlow Twitter handle, Facebook page, and website were, and several false posts were made from our social accounts.
I’ll give you the details of what happened at the end of this post but the real purpose here is to give you visibility into what happened behind the scenes: how we discovered the problem, what we did to contain it, and what we learned along the way. These types of attacks are unfortunately a part of today’s landscape, and we believe that discussing them is an important part of helping the social media ecosystem mature.